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Years ago the use of the internet was in most part performed by the technically minded who understood the nature of the transport and the protocols. Today, the community of Internet users includes people who are new to the environment. 

These "Newbies" are unfamiliar with the culture and in most cases don't need or care to know about transport and protocols. 

In order to bring these new users into the Internet culture quickly, this guide offers a minimum set of behaviors for e-mail usage.

Online Computer courtesy (Netiquette):

Answer your e-mail promptly. Always reply to any e-mail directed at your business or website. Answer any questions. Ask how else you might be of service, and invite them to return to your website.  Think of your e-mail account as you would an telephone answering machine. If a potential client calls and leaves a message, return their call as soon as possible.  If you don't, it will become easy for this person to simply go elsewhere.

English 101

Sending Large files:

One of the annoyances of e-mail, is having to wait for a large file to download. It becomes even more annoying if: 
  1: You have no idea what’s coming, 
  2: Once you’ve waited, it’s something you couldn’t care less about. 
Please, before sending any file, photo, or attachment of any kind, take a moment to send a text e-mail to recipient asking if you may send it. Tell them who you are, what you will be sending, the name of the file, and size if you know it. If the recipient responds affirmatively, send the attachment, but include a text message with it, describing the file again. (Note the four steps below in the anti-virus paragraph.)

Sending Warnings about Viruses:

If you have been online for any length of time, you no doubt have received countless e-mails from friends, relatives and even strangers warning you about the latest virus. They all generally read the same:
"VIRUS WARNING!!! This is not a HOAX!!! This virus will melt your computer!!! Send this to all your friends! Etc… etc…"
Please stop sending these. 9 out of 10 times YOU have been misinformed, are subject to a hoax, or are sending information the recipient is well aware of. Take the time to educate yourself on computer viruses, and follow four simple steps that more times than not will prevent a virus from infecting your machine.

1: Do not open any attachment that you are not expecting.
2: Do not open any attachment from someone you don't know.
3: Do not execute a file unless you know exactly what it is.
4: Keep an updated version of an anti-virus program on your computer.

The proceeding does not guarantee you to be 100% virus free, but it’ll sure help.

Junk e-mail/SPAM:

SPAM is defined as 1. Unwanted, unsolicited email, and 2. An inappropriate commercial message of extremely low value. Rule number one: Never reply to junk mail or spam. All too often your e-mail has been electronically generated and the sender truly has no idea who you are or if the addresses they generated are real.  By responding, you have in essence confirmed that your e-mail address is valid. Not only will the less than honest sender continue to use it, but may very well sell it to others. Best to click delete.

Hoaxes/chain letters:

As above, do not reply and do not forward these e-mails to your friends and family. In some cases the virus hoax may themselves contain a virus by offering a file that will kill the alleged virus. Better to use your updated virus protection program. The topic of chain letters narrows down to "If it sounds too good to be true...it's too good to be true".

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